A Study on the Process Model for IT Service Management

This paper proposes a process model for designing, developing and deploying business solutions, primary deals with IT Service Management (ITSM) and IT Infrastructure Library (ITIL), as a process based method. To develop an architecture for information technology service management and design process solutions, it is necessary to establish a common framework for delivering IT services. The model is a framework for organizing the assets that constitute an ITSM design. Using this framework, an organization can document the available set of IT services offered and understand how they are composed from finer-grained services delivered by internal or external providers.

Provided by: WSDOT Topic: Date Added: Jan 2009 Format: PDF

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