Enterprise Software

A Survey Instrument for Identification of the Critical Failure Factors in the Failure of ERP Implementation at Indian SMEs

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Executive Summary

Many quantitative and qualitative studies have been conducted in various countries for the Enterprise Resource Planning (ERP) implementation in the Large Enterprise (LEs) as well as for Small and Medium-size Enterprises (SMEs) to capture the full benefits of ERP systems; still there is a lack of survey instrument for identification of the Critical Failure Factors (CFFs) that contribute in the failure of ERP implementation at Indian SMEs. This paper develops an ERP implementation failure survey instrument (questionnaire) by identifying twenty CFFs for the failure of ERP implementation at Indian SMEs that fill the gap of missing survey instrument to explore the CFFs for the failure of ERP implementation at Indian SMEs; it has a broader and more holistic focus.

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