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A Systematic Approach to Context Aware Service Design

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Executive Summary

Timely design, development and marketing of new service with creative and innovative features are essential for service firm. Context-aware service, in which contextual information is used to adapt the behavior of service automatically to user's situation and need, is recognized to open up new opportunities for the service creation and service innovation. However, despite of technological possibility, context-aware service is still in its infancy. Lack of systematic methodology for service logic design is one of problems limiting the usage of contextual information to greatest extent. In this paper, the authors propose petri net as formalism for building a logic model of context-aware service.

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