Business Intelligence

A Systematic Evaluation Of Business Intelligence Tools: An Investigation Into Potential Tangible/Intangible Value

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Executive Summary

Business Intelligence (BI) tools are becoming increasingly important due to their ability to produce accurate and timely knowledge. This allows organisations to have a better understanding of internal and external environments which facilitate their decision-making process and support them achieving competitive advantage. However, there is an urgent need of a systematic evaluation framework for BI tools. This paper proposes an initial Business Intelligence Systematic Evaluation (BISE) framework. The framework will help organisations identify the tangible and intangible value of BI tools. The framework was developed through the use of Information Systems (IS) evaluation concepts and models and BI tools main functionalities.

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