Enterprise Software

A Systematic Mapping Study on Business Process Variability

Free registration required

Executive Summary

Business Process Management aligns organizational strategy and business operation. The dynamic environment within which organizations operate promotes changes in business processes, in a phenomenon known as business process variability. The goal of this paper is reviewing business process variability literature to comprehend this phenomenon and analyze its theoretical foundation. Through a systematic mapping study, 80 primary studies acted as sources of evidence to answer three research questions. By summarizing this theoretical background, the authors establish a conceptual synthesis of business process variability.

  • Format: PDF
  • Size: 221.55 KB