Enterprise Software

A Test-Bed for the Evaluation of Business Process Prediction Techniques

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Executive Summary

Business process prediction technologies are being increasingly used by organisations to provide timely feedback to their customers and improve their overall productivity. In order to provide valuable information to both customers and system managers, the timings of business processes need to be forecast with high accuracy and efficiency. In particular, organisations require to predict the process and event flows, recognize their patterns, and forecast the total time it would take for a workflow to complete, in order to meet the Service Level Agreements (SLAs) signed with the customers.

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