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Calmness can be a competitive advantage. "In the current turbulent times, clients, suppliers, employees, and investors are going to be pretty anxious," says Charles Dwyer, academic director of Leading and Managing People and academic co-director of Building Relationships That Work. "People are feeling dysfunctional stress, anxiety, and tension. You have a distinct advantage if you remain calm." For leaders, negative emotions can ripple across the entire organization. "If leaders show fear, it can spread quickly. Negative emotions can be contagious," Dwyer says.
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