Aberdeen Report: Get A Technical Support Makeover and Transition Into an ITSM Star

By transitioning to modern ITSM systems, IT departments can transform themselves into capable operations that not only fix IT issues, but also boost the entire organization. With a full fledged ITSM system, organisations are twice as likely to increase customer satisfaction with IT and 70% more likely to be able to fulfil end-user request more rapidly.

Using data from an Aberdeen IT service management research survey that collected responses from 114 IT organisations and 422 end-users of IT support services, identified three key performance criteria that distinguish the best-in-class ITSM practices from the industry average.

Provided by: ServiceNow Topic: Tech & Work Date Added: Nov 2016 Format: PDF

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