Academic Analytics in Customer Relationship Management Perspective Using Data Mining
Customer Relationship Management (CRM) comprises a set of processes and enabling systems supporting a business strategy to build long term, profitable relationships with specific customers. Customer data and Information Technology (IT) tools form the foundation upon which any successful CRM strategy is built. In addition, the rapid growth of the Internet and its associated technologies has greatly increased the opportunities for marketing and has transformed the way relationships between companies and their customers are managed. Many organizations have collected and stored a wealth of data about their current customers, potential customers, suppliers and business partners. Data mining tools could help these organizations to discover the hidden knowledge in the enormous amount of data.