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Service providers today require solid business justification and thorough planning before embarking on expensive, although potentially revenue-generating, IT changes to create service innovation, enhance service delivery, expand service range and richness, and enable third-party service integration. Cloud computing - IT resources and services that are comes from the underlying infrastructure and provided on demand and at scale in a multitenant and elastic environment - offers the ability to break down the current service provider IT silos, which are slowing service innovation and delivery with their inefficiencies, high costs.
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