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While always an important part of the enterprise, these days IT is the very hub of business. And with that higher profile come greater responsibility and accountability. In order to make astute decisions in a rapidly evolving and increasingly technical international business climate, today's executives must have their finger on the pulse of operations and delivery schedules at all times - a pulse that resides increasingly in IT. To do this, companies require complete, accurate, on-going, and real-time visibility into the IT infrastructure. A wildly popular framework for achieving this visibility is the IT Infrastructure Library, or ITIL - the de facto standard for best practice in the provision of IT service.
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