CXO

Achieving Control: The Four Critical Success Factors Of Change Management

Date Added: Jun 2010
Format: PDF

The goal of change management is to ensure that configuration changes (both planned and unplanned) are made cost-effectively, in a manner that enhances the delivery of service to the business, with the least amount of impact on the IT infrastructure. Many organizations already have a handful of tools and processes in place that attempt to do this. However, for most companies, the processes are typically only documented on paper and there may be just a tool or two that addresses part of the change process, but not all of it.