Achieving Control: The Four Critical Success Factors Of Change Management

Free registration required

Executive Summary

The goal of change management is to ensure that configuration changes (both planned and unplanned) are made cost-effectively, in a manner that enhances the delivery of service to the business, with the least amount of impact on the IT infrastructure. Many organizations already have a handful of tools and processes in place that attempt to do this. However, for most companies, the processes are typically only documented on paper and there may be just a tool or two that addresses part of the change process, but not all of it.

  • Format: PDF
  • Size: 273.81 KB