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The goal of change management is to ensure that configuration changes (both planned and unplanned) are made cost-effectively, in a manner that enhances the delivery of service to the business, with the least amount of impact on the IT infrastructure. Many organizations already have a handful of tools and processes in place that attempt to do this. However, for most companies, the processes are typically only documented on paper and there may be just a tool or two that addresses part of the change process, but not all of it.
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