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Achieving excellence in network operations is critical for communications service providers looking to drive profitable growth through new, network-based services. Reliable, cost-effective network operations are essential to support today's service introduction, delivery and assurance needs. The question facing all operators is whether they have the internal resources necessary to achieve high-quality service delivery as efficiently as possible. For many such operators, network outsourcing is emerging as an important way not only to meet that challenge but also to achieve long-term sustainability and profitability. Outsourcing itself is not new to the communications industry; companies have frequently teamed with external providers to manage business processes such as finance and human resources.
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