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As external forces continue to reshape the telecommunications industry and the global economy, billing has assumed greater importance in the minds of industry executives. Indeed, to respond to increasing competitive challenges, shifting customer demands and the overall economic downturn, telecommunications carriers must have billing capabilities that enable them to not only improve the experience for both enterprise and consumer customers alike through more accurate and flexible billing, but also to accommodate the launch of new products and services that can fend off competitors, spur revenue growth, increase customer retention and reduce cost to serve.
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