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Whether run as an insourced or outsourced solution for common service delivery, shared services as a business model is here to stay. For several decades now, shared services has delivered impressive results for companies in terms of cost, quality, productivity, customer service and other key business metrics. Organizations have already seen that shared services works. Now, Accenture's 2009 global shared services study, Achieving high performance through shared services: Lessons from the masters, shows that demand for expanding shared services' scope and geographic reach has truly exploded.
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