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The list of companies that have launched efforts at business process outsourcing (BPO) and offshoring grows daily. Many of these organizations, however, are destined for disappointment. Indeed, research by The Boston Consulting Group indicates that roughly half of the companies that engage in BPO and offshoring will have underwhelming results. Making matters worse, few of them will know where they went wrong or what to do about it. What are the keys to a successful BPO/offshoring program? In the author's experience, much of the outcome hinges on preparation and planning.
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