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As more IP-based services are deployed on converged standards-based SDPs, operators are facing new challenges in assuring top quality of these services and the overall experience to end users and partners. The traditional network-based service assurance tools can only show part of the picture. They cannot provide the comprehensive real-time software application and infrastructure data required to support the strict SLAs for partners and 3rd-party content providers, dynamic capacity planning, and new revenue assurance and sharing models. New service assurance solutions must include real-time, always-on Application Performance Management (APM) function.
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