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Modern IT is in crisis. Compounding growth in system scale, accelerated change, and the expectation for zero-latency responsiveness create the perfect storm - particularly with the added backdrop of contracting budgets and "Lean," do-more with-less mandates. This calls for improved IT processes and reliable automation, where the goal is massively leveraged human capital and fast, predicable IT operations. Most IT organizations have begun the journey to process improvement and IT automation, and many have achieved meaningful results - but processes remain flawed, and the inherent limitations in automation technology have prevented a real transformation. Many approaches to automation cause the wrong things to happen - faster.
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