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Customer satisfaction continues on a bumpy path without momentum or trend in the second quarter, according to the latest report from the Ross School's American Customer Satisfaction Index. After a small uptick last quarter, ACSI slipped 0.1 percent to 75.1 on a 100-point scale. The ACSI second-quarter report predicts that consumer spending will remain weak with growth of no more than 2.3 percent in the third quarter. The American consumer has long been the single biggest force propping up the U.S. and the global economy.
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