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The shift from enterprise computing to service-oriented and cloud computing is happening very rapidly. As the demand for higher value services increases there will be a greater need for service customization, automation for the provisioning and management of services, and the ability to offer services that satisfy non-functional requirements. This paper describes the research on a model-driven approach for packaging high value enterprise software for use as a service and on managing the service lifecycle of service instances in shared virtualized resource pools. The approach tackles non-functional issues such as availability, security, scalability, flexibility, and performance. These are important for high value enterprise IT services.
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