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Remote Infrastructure Management (RIM) is not a new concept, but it's one that is transforming from basic labor arbitrage into something far more significant for business. Initially, this type of solution was deployed primarily to reduce costs. Today, that focus has shifted. In this just-in-time, 24x7 world, the costs related to IT failures far exceed the incremental benefits achieved by slightly lower labor costs. As a result, a new type of automated RIM solution is emerging. To clearly understand where RIM is heading, it's important to take a look back to see how this solution has transformed over the past five years.
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