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Addressing Emergent Context Of Shariah Compliant Financial Services: A Service Designing Construct

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Executive Summary

The last two decades have seen substantial geographical, sectorial and service portfolio growth in Shariah Compliant Financial Services (SCFS). The authors describe this growth in terms of the emergent context. Literature in general service and financial service design consider context as an important element of the service design, but little attention is given to understanding and defining of emergent context itself. They discuss general service and SCFS design literatures which establish the need to understand the context of SCFS design and implementation. To inform relevant SCFS design, they show how multiple resource factors (geographical, sectorial and service portfolio) create emergent context at a specific point in time and how emergent context and real SCFS in it can be addressed or coded.

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