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This paper focuses on those who buy software development services. Learn about their points of view and what they need while planning a project (or when planning their own processes for information and communication technology projects). Improvements in software development processes typically raise a lot of enthusiasm in software development organizations. Quite often, though, the customer's (buyer's) side of the equation is forgotten. The customer might be inexperienced as a buyer of software development services and isn't thinking about process issues.
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