Advanced Case Management: Where customer satisfaction and employee empowerment come together

Regardless of industry, case management impacts every aspect of an organization. In this business function, information is power because it empowers your employees, which creates the satisfied customers you need to grow your business. This ebook illustrates how you can achieve dynamic, sophisticated case management and turn customer information into a meaningful competitive advantage.

Provided by: IBM Topic: Software Date Added: Jun 2013 Format: HTML

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