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Many retail IT and store operations executives struggle to justify the up-front acquisition/purchase costs of Point-Of-Sale (POS) replacement terminals, allowing legacy store equipment to potentially create a competitive disadvantage. The challenge is especially acute for new capital spending on advanced customer touch point technology such as self-service terminals and digital signage. However, store system projects that focus on a benefits model that evaluates the Total Cost of Ownership (TCO) rather than just initial capital expenditure are much more likely to gain clarity on the full spectrum of potential cost savings and operational improvements from advanced store platforms.
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