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BMC Software, Inc., is an international solutions provider of enterprise management software, which facilitate the automation and alignment of both business and technology needs of companies. BMC Software is a pioneer of Business Service Management (BSM). Facing a great challenge to grow revenue and continue innovation in its products and services, the company also tries to provide integrated IT service management across the IT organization. This case investigates how BMC Software provides products and services to help IT organizations incorporate Information Technology Service Management (ITSM) and BSM into existing business processes. As a business solution to meet challenges, BMC Software utilizes BSM workflows by providing cross-IT process integration based on a single view of the services IT provides to the business.
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