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This management briefing is the result of a joint study initiated by the UK's Office of Government Commerce and the IT Governance Institute in response to the growing significance of best practices to the IT industry and the need for senior business and IT managers to better understand the value of IT best practices and how to implement them. It was first published in November 2005, and was updated in August 2008 to reflect changes in Cobi T 4.1 and ITIL V3. The IT Service Management Forum (itSMF) also supported the original study.
- Format: PDF
- Size: 922 KB