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"Injecting technology into a company without process and organizational change creates waste and chaos," George Colony, founder and CEO of Forrester Research, has famously said. It's true. Despite good intentions, software teams typically end up using a technology-centric approach to application development, with technology and project management metrics driving most of the decisions. This approach too often results in technology silos and poor business and IT alignment. Sometime around the year 2000, I introduced a process-centric method at Authors former employer, Cognizant Technology Solutions.
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