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An Analysis of Benchmarking of Business Functions in Organizations of Saudi Arabia

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Executive Summary

The paper investigates the extent of performance benchmarking of the major business functions undertaken by the business organizations in Saudi Arabia. The paper is based on five major functions namely; marketing, human resources, finance, operations, and quality. Each of these functions includes four sub functions. The scope of the study extends to private firms (manufacturing and service) as well as public and government organizations in Saudi Arabia. The paper includes four sizes of organizations. The finding of the study shows that the practice of benchmarking in Saudi Arabian organizations' is not in advance level.

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