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Unified communication consisting of voice, video and data play an important role in present day internet based business communications. Quality of this communication is highly essential and even though this quality is directly depend on the bandwidth of the network, it get impacted by various other factors like protocol compliance of the end media devices, real time occurrence of delay at each router and packet drops. These factors are captured as metrics and clouds of database servers and processing servers are used to store these metrics to do real time monitoring of the quality of calls.
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