An Empirical Analysis of Relationship Commitment and Trust in Virtual Programmer Community

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Executive Summary

Virtual Communities (VCs) have become a forum for programmer seeking knowledge to resolve problems and communicate with each other. The Internet makes participant relatively easy to switch for one VC to another VC that provides similar content or services. However, many VCs have failed due to the reluctance of members to continue their participation in these VCs. In volatile cyberspaces, VCs without specific domain knowledge may face challenges such as large populations, unstable memberships, and imperfect information and memory, which also affect knowledge flows within members. The most important aspect of VCs from the members' perspective is the increase satisfaction, and engages behavioral intention to use VCs, but satisfaction does not always predict continuous usage.

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