Download Now Free registration required
In the service industry nowadays, creating customer value remains an important issue. RFID is capable of creating potential customer value for companies and allowing them to respond to customer needs with new services. However, in the process of introducing RFID systems, the degree of service quality, system quality, and information quality will affect user satisfaction and their perceived ease of use in addition to perceived usefulness, which, in turn, influences their willingness to use RFID.
- Format: PDF
- Size: 274.26 KB