An Exploratory Study of RFID Adoption in Retail Sector

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Executive Summary

While several large retailers have mandated RFID deployment across their value chain, the case for RFID adoption among several other retailers still remains more uncertain. This paper uses an exploratory methodology, content analysis, to quantitatively analyze benefits, RFID applicable value chain activities, and business processes. The paper found that the most significant retailer benefits are better management of inventory, improved security, and increased operational efficiency. However, to realize these benefits retailers must situate their RFID implementation choices within a business context. To assist in this endeavor, the paper identifies RFID-applicable business processes and value chain activities currently perceived as highly influencing retailer benefits.

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