An Integrated and Comprehensive Approach to Software Quality

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Executive Summary

Quality is the customers perception of the value of the suppliers work output. Quality represents the properties of products and/or services that are valued by the consumer. Quality is a momentary perception that occurs when something in the environment interacts with human factor, in the pre-intellectual awareness that comes before rational thought takes over and begins establishing order. Judgment of the resulting order is then reported as good or bad quality value. A product or process that is Reliable, and that performs its intended function is said to be a quality product.

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