An Integrated Approach to Improve Order Fallout Management in Telecom Organizations
Communications Service Providers (CSPs) must fulfill orders on time and provide efficient and cost-effective customer service. In addition, they need robust order handling systems to ensure competitiveness. Infosys' experts propose an integrated approach to help CSPs address the challenges of order fallout management. A structured methodology to resolve fallout issues reduces customer churn, enhances satisfaction and improves the customer experience. Appropriate check points, control mechanisms and efficient processes incorporated into the system help minimize order failures.