Date Added: Jan 2011
Complaints are inherent in every work environment but in healthcare services, complaints are critical, needing immediate resolution. This white paper presents the benefits of implementing a complaints management system in healthcare administration. It also describes the essential features of a best-in-class complaints management solution. Failing to deal effectively with complaints proves detrimental, not only from a regulatory standpoint but also in terms of avoidable litigation and attendant costs. Companies can use MetricStream solution for implementing quality and compliance programs through document control, compliance training, ongoing auditing, as well as recording and reporting issues and nonconformance incidents and the resulting corrective actions.