Analysing and Enhancing Business Processes and IT-Systems for Mobile Workforce Automation - A Framework Approach
Mobile B2E-applications (Business-To-Employee) can add significant value to a company's business, when large workforce divisions are involved in the execution of certain business processes. From a technical point of view, the major issues are solved (e.g. solutions for connectivity, broadband mobile networks, synchronization mechanisms, secure protocols, etc.). But from a business point of view there is a lack of methodology regarding the alignment of technical solutions to the business needs. As companies face a continuously faster change in business models, legal constraints and customer needs, highly flexible systems are needed to react to changing business processes.