Data Management

Analysis of the Potential of Total Quality Sales Management

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Executive Summary

Total Quality Management (TQM), Six Sigma, Lean and ISO, the data-driven methodologies for eliminating defects in organizations based on standards, measurement, and repeatable processes have provided undeniable success for organizations around the world by eliminating waste and improving productivity. Now Chally has applied the TQM concept to Sales. TQSalesM is a proprietary method developed by Chally that applies the Total Quality Management (TQM) approach (that is commonly applied to manufacturing, engineering, supply chain management and other business disciplines) to sales. The substantial benefits of the TQSalesM approach may best be demonstrated with a concrete example. The paper has created a realistic business case simulation based on Chally's extensive research, vast databases, and research reported in professional journals.

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