Networking Investigate

Analyzing Interaction Communication Networks in Enterprises and Identifying Hierarchies

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Executive Summary

With the proliferation of electronic modes of communication (e.g., e-mails, short messages), a group of people in an enterprise can form several distinct Communication Interaction Networks, or CINs for short. A CIN is essentially a graph representation of "Who talks to whom" among a group of individuals. In this paper, the authors conduct an empirical study of two modern enterprises and focus on three main questions: (Q1) how CINs from the two enterprises look, (Q2) how employees use the different available communication modes within an enterprise, and (Q3) how much information they can extract regarding the roles of their participants.

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