Answering Government's Call: How Outsourced Customer Care Centers Improve Service, Reduce Costs and Deliver Taxpayer Value

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Executive Summary

Government entities are constantly challenged to do more with less. They have to run programs on a lean budget but still provide the information their constituents need. For that reason, agencies on the local, state and federal levels are turning to outsourced customer care centers for the ultimate win-win: high service levels at reduced costs, plus the flexibility to scale up and down as requirements demand.

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