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Running a streamlined and efficient IT organization that is aligned with the goals of the business is critical for today's leading-edge companies. However, IT must not simply support the business; it must generate value and improve revenue by becoming a source of innovation. To do this, the IT organization must deliver automated and integrated services that meet business requirements. It must measure service quality and optimize the IT infrastructure to improve the services it provides and reduce their costs. And it must swiftly detect and repair issues within these services before they impact users.
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