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This paper examines how utilization of Service Delivery Platform (SDP) technology can potentially address some of the key issues facing the existing retail Supply Chain Management (SCM). Existing SCM issues are identified and an analysis of the key functionality requirements for SDPs is described. Meeting these requirements ensures that SDP can provide a collaborative platform for a supply chain with improved end-to-end visibility. Thus the supply chain can better respond to market changes, particularly advantageous in today's demand-driven market.
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