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In a recent Forrester study, upgrades made the top concerns list of ERP customers together with Improving Integrations and Shifting the Process Orientation. This is not surprising, given that Applications upgrades are prone to cost overruns, delays and unexpected outages. Maintenance costs, for major point releases as well as more frequent patches, is a topic that catches the attention of most ERP and CRM customers. A study by SOA Industry Analyst Zapthink shows that maintenance and change costs of SOA-based integrations, architected properly, are dramatically lower than traditional integration approaches. Read this whitepaper to understand why and how SOA-enablement will reduce cost and risk of Application upgrades for your organization.
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