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In this paper, the authors argue that while some network providers have made progress in moving towards more web-centric service innovation platforms, many still fail to see the need to put third party developers at the heart of their service innovation initiatives. In a survey conducted for this paper on behalf of Alcatel-Lucent, they re-examined the service innovation strategies of network providers, and found both positive and negative views, with providers divided between pioneers who have already created an open API program using web software along with some kind of applications ecosystem to attract third party developers, and laggards who are still relying on legacy software developer programs and specialists or internal development teams.
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