Download now Free registration required
The IT Infrastructure Library (ITIL) is a widely accepted approach to IT service management. It describes the organization of IT resources to deliver business value, and documents processes, functions and roles in IT Service Management (ITSM). ITIL was first developed by the British government to improve IT acquisition practices. To their credit, they worked hard at leveraging existing best practices and gaining broad industry participation. Today, ITIL and the ITSM methodology are an international movement with thousands of participants.
- Format: PDF
- Size: 163.7 KB