Applying Lean Six Sigma Principles In Retail Stores
Lean Six Sigma deployments designed specifically for the retail industry hold the potential to drive high performance for companies. Only recently have retail companies begun to turn a serious eye toward applying the successful principles behind Lean Six Sigma (LSS) - for so long viewed as a part of the manufacturing world - as a way to foster a process-oriented culture within their organizations. As retailers become interested in building a continuous-improvement capability to enable competitiveness, growth and high performance, a difficult challenge has repeatedly arisen in retail LSS deployments: How do we apply LSS in the stores given the unique challenges? This paper explores some answers to this question and highlights examples from pioneering retailers that have successfully deployed LSS in stores.