IT Employment

Architecting the Collaborative Customer Experience

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Executive Summary

The portfolio of Cisco Collaborative Customer Experience solutions helps address many of the key issues faced by retail banks today in providing a customer experience that creates competitive differentiation. Starting with a robust foundation of secure wired and wireless infrastructure and extending it to enable cost-effective image transfer and voice and video communications, this solution portfolio creates new ways to serve customers in a manner that is both efficient and customer-centric - so customers know they are focused on their personal needs and preferences.

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