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Customer relationship management (CRM) is a strategy that allows companies to manage and sustain their customer database, sales leads, and accounts. There are a variety of benefits to CRM training. Some of them include the creation of increased revenue, good customer satisfaction and the reduction in cost for the increase in turnaround time. For optimum results in doing business online, CRM training may enable a greater knowledge by all employees, so that the administrative and customer relation process can be smoother. CRM training can either be hosted or done in an "On demand" style.
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